Return Procedure

• Step 1: Initiate Your Return

Begin your return process by sending an email to our support team at support@aquanova.com. In your email, include your order number, the reason for returning, and your contact information.

• Step 2: Receive Instructions

Once we receive your email, we will send you a confirmation with detailed instructions for returning the product. Please be aware that all costs and the organisation of the return shipment are at your own expense.

• Step 3: Prepare Products for Return

Ensure that the products you are returning are carefully packaged in the original packaging. This is crucial to prevent damage during transit and ensures that the products arrive in good condition.

• Step 4: Choose a Shipping Method

You have the freedom to choose the shipping method for returning the product. We recommend selecting a shipping method that allows you to track the shipment. This provides both you and us the ability to track the return and adds an extra layer of security.

• Step 5: Send the Products

Send the products back to the address provided in our instruction email. It is important to retain the tracking number of your shipment so that you can track it and ensure that the package arrives at our location.

• Step 6: Inform Us of the Shipment

Please email us the shipment information, including the carrier name and tracking number. This allows us to anticipate the arrival of your return and process it promptly.

• Step 7: Processing Your Return

Upon receiving your returned products, we will inspect them to ensure they meet our return conditions. We will keep you informed about the status of your return.

• Step 8: Handling Your Return

If your return is approved, we will process the refund or exchange, as per your preference. You will receive an email confirmation once this process has been completed.

Questions or need assistance?

Should you have any queries during this process or require assistance, please do not hesitate to contact us at support@aquanova.com.